Help Desk

The Help Desk, often known as the Service Desk, has an important role to play in the management of IT assets. Its primary role is to act as the point of contact for problem management, incident management, and service-level management. It can also act as an ongoing audit system for your ITAM process. Whenever the Help Desk receives a call, have the staff request the user's name and the asset number, crosschecking information within the Asset Management system with information shown on the screen.